Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time
All orders are carefully packed and shipped from Kona, Hawaiʻi. Please allow 2–3 business days for order processing before shipment. Orders placed on weekends or holidays will be processed the next business day.
Domestic Shipping (United States)
We ship to all 50 US states. Shipping times are estimated from the date of shipment, not the date of order.
- Economy: 5–8 business days
- Standard: 3–5 business days
Shipping rates are calculated at checkout based on the weight and destination of your order.
International Shipping
We ship to select countries worldwide via USPS and DHL Express. International shipping times vary by destination and customs processing. Customers are responsible for any import duties, taxes, or customs fees imposed by their country. These charges are not included in your order total and are collected by the destination country.
Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
Pure Kona Vanilla is not responsible for delays caused by carriers, weather, or customs processing. If your package is significantly delayed, please contact us at operations@purekonavanilla.com.
Damaged in Shipping
If your order arrives damaged, please contact us within 7 days of delivery at operations@purekonavanilla.com with a photo of the damage and your order number. We will arrange a replacement or refund promptly.
Contact Us
For any shipping questions, reach us at operations@purekonavanilla.com or visit purekonavanilla.com.