Refund policy

Return & Refund Policy

Last updated: August 2026

Our Commitment

We stand behind every product we produce. Pure Kona Vanilla is made in small batches, without compromise and we want you to be completely satisfied with your purchase.

Damaged or Defective Items

If your order arrives damaged, defective, or not as described, we will replace it or issue a full refund no return required. Simply contact us within 7 days of delivery at operations@purekonavanilla.com with a photo of the damaged item and your order number.

Unopened Items

Unopened, undamaged items may be returned within 14 days of delivery. Customers are responsible for return shipping costs. Once we receive and inspect the return, refunds will be processed within 10-15 business days to your original payment method.

Opened or Used Items

Due to the perishable and consumable nature of our products, we are unable to accept returns on opened items. All sales of opened products are final. This is standard practice for food and beverage products.

Lost in Transit

If your order is lost in transit, please contact us at operations@purekonavanilla.com and we will work with the carrier to locate your package or issue a replacement.

How to Contact Us

Email: operations@purekonavanilla.com

Website: purekonavanilla.com

We typically respond within 1–2 business days.